Marking Scheme for Email Writing.

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Email Writing

What is email?

Electronic mail is a method of exchanging messages between people using electronic devices. The message may contain text, files photos, or pdf or worksheet attachments. Initially, it has some restrictions as the person can send the mail only through one device and the sender and receiver should be online at the same time. But now it's the widely preferred and used means of communication, as it's faster and cheaper. It does not have any charges except internet connectivity.


Like letter writing email writing can be categorized into two types. 

I) Formal Email 
II) Informal Email 

The formal email we are sending to. 

1) College, Classes, Manger, Principal. 
2) Government Departments. 
3) Private Companies. 
4) All offices. 

Informal emails we can send to. 

1) Parents. 
2) Friends. 
3) Relatives. 

Format of formal Email 


















1) Email address of the recipient of the email. 

    CC. (Carbon Copy) 
    BCC. (Blind Carbon Copy) 
    Both CC and BCC are optional and not necessary in          every formal email 

2) Subject. (In short the reason for writing the mail) 

3) Salutation..... (Respected Sir/Sir etc) 

4) Main body of the email. 

  Introduction of the topic/subject /issue. 
  The topic /subject /issue is in detail. 
  Conclusions. 
   
   5) Courteous closing with respect and regards. 
 
  6) Name, Designation, and contact details of the sender including mobile number and email ID. 




Expected Answers 



More Example
Example. Mr. Raj Rajput wanted to buy a new Hyundai Venue SX diesel model, but due to the Pandemic he was not able to go to the showroom for the inquiry so he mailed the Sales executive and enquired the following information about the car, price, mileage, engine cc, warranty and global in cap test rating, sends the mail to the following email ID and enquires the details. crsriramhyundai@gmail.com.

Expected Answer 

To. crsriramhyundai@gmail.com
CC................... 
BCC.................... 

Subject:-Enquiry about Hyundai Venue SX. 

Respected Sir, 
Concerning the above-mentioned subject I, Mr. Raj Rajput planning to buy a new car so wanted to visit your showroom but due to COVID-19, it's not possible to visit the showroom. So I wanted the complete details of the vehicle Hyundai Venue SX diesel. 
I) On-road price. 
II) Car mileage. 
III) Engine CC
IV) Global INCAP Star rating 
V) Extended warranty. 

Looking for a prompt reply. 

Thanking you in anticipation. 

Yours Obediently. 

Raj Rajput. 
 rajrajput123@gmail.com
 9897969594

Marking Scheme. 

Content.. 2 Marks 

Format of mail... 1 Mark 

Overall Impression.. 1 Mark 

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Format of Informal Email 



1) Email address of the recipient of the email. 

  
2) Subject.In short the reason for writing the mail) 

3) Salutation..... (Dear Friend/Dear Father) 

4) Main body of the email. 

  Introduction of the topic/subject /issue. 
  The topic /subject /issue is in detail. 
  Conclusions. 

  5) Courteous closing with regards. 
 
 6) Name of sender........... 
 (no need to write contact details and Designation) 

Example. You are Sachin/Suchita you have been at your native place due to the Pandemic. Experienced real beauty and healthy life of our nation which is the countryside. Send the mail to your friend Daniel telling him about the experience you have had. Hiemailil id is danield@gmail.com.

Expected Answer 


To. danield@gmail.com

Subject:-Real life is in villages. 

Dear Danny, 
As you know I have been at my native place for almost nine months due to the lockdown. I am very happy to share with you that I have lived real life here as people here are not in a hurry to get the train. People maintain the relationship, ready to help each other. I have enjoyed all seasons of the year with seasonal vegetables and fruits. Milk is always fresh here. I have also visited a few natural places and enjoyed the beauty of the villages and felt real peace of mind here. It also enables me to understand the real values of relationships. 

The Pandemic has allowed me to understand the real worth of life. I am strongly recommending you visit my native place and enjoy the real beauty of life. I will arrange everything. 

Looking for your positive reply. 

Yours lovingly. 

Sachin/Suchita

More Examples for Practice:-

1) You are Shyam/Shamala. You have recently completed the crash course on how to use mobile effectively for online learning. Your friend has been admitted to first-year engineering. Send the mail to Dipesh on his mail ID dipesh989@gmail.com and encourage him to join such a course by providing him with your experience. 


2) You are Rohan/Roshani Rajput. Write an E-mail to the health department of your city at heathdepartment.in@gmail.com to inform them about the outbreak of the two diseases in your locality and request them to adopt the safety precautions and insecticide spray. 


3) Imagine you are a farmer in Jalgaon District, the cloud BRUST caused severe damage to the area. Farmers have to face irreversible loss. Write an Email to the Guardian minister of the Jalgaon District at gardiamminister@gmail.com and appeal to him to provide help to the farmers as soon as possible. 


4) Your college is reopened, and you have a strong desire to attend the college physically but you are living far away from the college, you have to commute daily and the Indian railway is not given the permissioforto students to travel by train. Write an E-mail to the railway minister of our country requesting to allow the students to commute by local train. Write the mail at 

abcd@xyz.com 

5). You are the class representative of the college and your Principal has given one responsibility to enrich the college library with personality Development books. Write a mail to the Sahitya Academy head office department Sahitya academy.co.in 

And inquires about the stock and availability of books useful for personality Development.

Questions from the HSC Board Exam.

Sept 2021.

You purchased a 42 inches Smart T.V. four months ago from M.G. Electronics and Appliances. It is not working properly and also it doesn't have good sound and picture quality. The warranty period of the T.V. is still valid. Write an E-mail in about 100/150 words to the shop owner complaining about the problem.




Subject: Complaint About Defective Smart TV - Warranty Still Valid.

Dear [Shop Owner's Name],

I hope this email finds you well. I am writing to bring to your attention a concerning issue with the 42-inch Smart TV I purchased from M.G. Electronics and Appliances four months ago. I have been facing significant problems with its performance, including poor sound and picture quality.

Despite my initial excitement about this purchase, I am disappointed by the quality of the product. Given that the warranty period is still valid, I kindly request your assistance in resolving this matter promptly. I believe that the TV should meet certain standards of performance, and I trust that you will honor the warranty agreement.

I would appreciate it if you could arrange for a technician to inspect and repair the TV at your earliest convenience. I value my business with M.G. Electronics and Appliances and hope for a swift and satisfactory resolution to this issue.

Thank you for your attention to this matter.Sincerely,

 [Your Name]







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